FAQ

Can I see my artwork before it gets printed?

Yes! We send proofs by email for your approval prior to printing.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. Artwork creation takes 1-2 business days before shipping. Average delivery is 4–6 business days after processing. Delivery times may vary slightly depending on local postal services and customs processing.

What if I don't like my artwork?

If you're unhappy with your custom artwork we will edit it as per your requests. We print once you tell us you're happy.

Is my pet photo good enough to use?

We review all pet photos when we receive new orders. If there's an issue we'll contact you via email to request additional photos.

The best photos are taken in natural daylight and at eye-level with your pet, showing the chest area.

Do you design portraits for other pets?

Yes! We design portraits for pets of all types of pets including cats, horses, rabbits guinea pigs and anything in between. All animals are welcome!

What is your satisfaction guarantee?

We send you a preview of your portrait as soon as it's finished. You can request edits until you're 100% happy with your pet portrait.

If you don't like your item once you receive it, we will offer to redo and replace your item.

Do you offer worldwide shipping?

Yes, we have shipped thousands of pet portraits around the world, and we always use fully tracked shipping.